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AT PESTANA.COM WE GUARANTEE

The best available Rate!

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BOOK YOUR HOLIDAYS ONLINE AT THE BEST PRICE

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Best Rate Guarantee

We guarantee

the best available rate

We guarantee that the prices found on Pestana.com are the best prices you'll find online. If you find a lower price on another site, make the booking in www.pestana.com, fill the form and we will give you 5% discount on the lower price you found. Please follow the 3 steps indicated on the side.

If you find any price below the price available in Pestana.com, at the time of making your booking, we will not only match that price, but will also offer you 5% off!

 

Best Rate in only 3 steps:

Step 1 - Make your reservation at the site Pestana.com as usual and save your reservation number;

Step 2 - Fill the form and indicate the site with the lowest price found. Also indicate on the form the number of the reservation made in Pestana.com;

Step 3 - You will be contacted with the new value for the booking, which is 5% below the best price found.

 

See terms and conditions of use on the Best Price Guarantee and fill out the form below.

Just let us know using the form provided below, and we will respond to your claim immediately (on condition please that you adhere to the stipulated terms and conditions of our BEST RATE GUARANTEE policy).

For example, you've booked a room for one night in a Pestana hotel for €200.

At the time of making your booking, you find the same type of room, at the same hotel, for the same date, for €180 on another site.

Just fill out the Best Price Guarantee form, taking into account the terms and conditions.

You will have a discount of 5% on the €180, and on check-out, you will pay only €171

For more information or for scheduling a visit,
complete the following contact form.

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​Terms and conditions of use

The customer must have made the booking on the www.pestana.com website, from the lowest applicable rate for the hotel in question, and for the selected dates.

The lower price found must be able to be booked online on another site, with the exact same conditions, and with the same payment terms as when booking with the Pestana.com site, and in real time. That price should be applied for the same hotel, for the same number and type of rooms, basis, for the same dates, for the same number of people, for the same currency, same conditions and cancellation policies.

The guarantee does not apply to error situations in the availability of prices on other sites.

The guarantee does not apply to non public prices, i.e., promotions and preferential rates, corporate or negotiated for companies.

The guarantee does not apply to prices available on sites such as Priceline.com and Hotwire.com, and other sites with an equivalent operation, which do not disclose the hotel brand until the reservation is complete.

The guarantee does not apply to vouchers.

The guarantee does not apply when the difference between the prices is only decimal.

The guarantee does not apply when the search is not completed at the time of booking as prices may fluctuate within hours due to supply and demand criteria.

You should send your form for Best Price Guarantee within 24 hours from the date of your booking on the www.pestana.com website.

You should send your form at least 24 hours before check-in.

The best price guarantee may be cancelled at any time without prior notice.

GROUP WEBSITES

  • Pestana
  • Pousadas de Portugal
  • Pestana Residence
  • Madeira Casino
  • Pestana Golf Resorts
  • Pestana Vacation Club
  • Pestana Holiday Club
  • Euroatlantic
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