Brauchen Sie Hilfe bei Ihrer Buchung?
During a pandemic, we want you to feel even safer.
To ensure your stay runs as smoothly and comfortably as ever, the Pestana Hotel Group is now offering Stay Insurance. This insurance is entirely free of charge and extendable to those travelling with you, so you can rest assured that Pestana is truly within your comfort zone.
To benefit from this, all you need to do is book your stay from 1 October via one of our direct customer channels – pestana.com or by dialling +49 302 020 0042
The insurance covers medical and hospital expenses, extending your stay, and medical transportation or repatriation, including any of the aforementioned expenses incurred due to the current pandemic.
Do I have to pay for this insurance?
No. This insurance is a special offer for customers who book via the Pestana Hotel Group’s direct channels – website (pestana.com) and call centre (+351 218 442 001).
How can I activate this insurance?
The insurance is automatically activated when you book and is valid between your check-in and check-out dates.
Are those travelling with me covered by the insurance?
Yes. The person who makes the booking and those included in the same booking are covered by the insurance.
What risks does this insurance cover?
Any incident due to sudden, external or violent causes which results in bodily injuries, temporary disability, permanent disability, or death; any sudden or unforeseen change in state of health not caused by an accident; any sudden, unforeseen and non-pre-existing medical condition which puts an individual’s life at risk, as well as one which leads to more than 1 (one) day of hospitalisation.
What expenses does the insurance cover?
Medical, surgical and pharmaceutical expenses, and any hospital admission at the travel destination are covered, as well as an advance payment for expenses incurred due to hospitalisation, an extended hotel stay, medical transportation or repatriation, as well as transportation and repatriation in the event of death.
Are COVID-19 cases included?
Yes, expenses due to illness resulting from Pandemics or Epidemics are covered. Any circumstances that may be confirmed in the event of a positive COVID-19 PCR (Polymerase Chain Reaction) test are safeguarded and guaranteed.
I travel alone. Can I call someone to accompany me if I fall ill during my stay?
Yes. The insurance covers travel, board, and return expenses for one accompanying person.
Who should I contact with any questions I may have about this insurance?
Please contact the RNA Customer Care Service on (+351) 210 425 172.
How long is the insurance valid for?
This insurance will be activated during the period of time corresponding to the duration of the stay at the Pestana Hotel Group, beginning on the check-in date and ending on the check-out date.
How long is this offer available?
The stay Insurance offer is available for reservarion for bookings from October 1, 2020 and for stays until March 31, 2021.
In which countries is this insurance valid?
Guarantees under this insurance are valid on mainland Portugal and in the Autonomous Regions of the Azores and Madeira, England, Spain, the Netherlands, and Germany.
In which hotels is this insurance valid?
- Pestana Alvor Atlântico
- Pestana Alvor Park
- Pestana Alvor Praia
- Pestana Alvor South Beach
- Pestana Amsterdam Riverside
- Pestana Arena Barcelona
- Pestana Bahia Praia
- Pestana Berlin Tiegarten
- Pestana Blue Alvor all inclusive
- Pestana Carlton Madeira
- Pestana Golf & Resorts Carvoeiro
- Pestana Cascais
- Pestana Casino Park
- Pestana Casino Studios
- Pestana Chelsea Bridge
- Pestana Churchill Bay
- Pestana Cidadela Cascais
- Pestana Colombos all inclusive
- Pestana CR7 Funchal
- Pestana CR7 Lisboa
- Pestana Delfim
- Pestana Dom João II
- Pestana Dom João Villas
- Pestana Gramacho Residences
- Pestana Grand
- Pestana Ilha Dourada
- Pestana Lisboa Vintage
- Pousada Marvão
- Pousada Mosteiro Crato
- Pestana Ocean Bay
- Pestana Palace Lisboa, The Leading Hotels of the World
- Pestana Palácio do Freixo, The Leading Hotels of the World
- Pestana Palm Gardens
- Pestana Palms
- Pestana Plaza Mayor Madrid
- Pestana Porto - A Brasileira
- Pestana Porto Santo
- Pestana Promenade
- Pestana Quinta do Arco
- Pestana Royal
- Pestana Sintra Golf
- Pestana Troia Eco Resort
- Pestana Viking
- Pestana Vila Sol
- Pestana Miramar
- Pestana Village
- Pestana Vintage Porto
- Pousada Castelo Alcácer do sal
- Pousada Caniçada, Gerês
- Pousada Castelo Estremoz
- Pousada Castelo Óbidos
- Pousada Castelo Palmela
- Pousada Convento Arraiolos
- Pousada Convento Beja
- Pousada Convento Évora
- Pousada Convento Tavira
- Pousada Convento Vila Viçosa
- Pousada Forte da Horta
- Pousada de Lisboa, Small Luxury Hotels
- Pousada Mosteiro Amares
- Pousada Ourém
- Pousada Mosteiro Guimarães, Small Luxury Hotels
- Pousada Palácio Estoi, Small Luxury Hotels
- Pousada Palácio Queluz
- Pousada Ria
- Pousada Sagres
- Pousada Serra da Estrela
- Pousada Viana do Castelo
- Pousada Vila Obidos
- Pousada Vila Real Santo António
- Pousada Viseu