Covid-19: Be Safe, Be Positive, Be Inspired

Reopenings

Confirm all the hotels that are open and future openings.

During a pandemic, we want you to feel even safer.

Stay Insurance Offer

Travelling for business or pleasure nowadays can lead to uncertainty and concern. 

To ensure your stay runs as smoothly and comfortably as ever, the Pestana Hotel Group is now offering Stay Insurance. This insurance is entirely free of charge and extendable to those travelling with you, so you can rest assured that Pestana is truly within your comfort zone. 

To benefit from this, all you need to do is book your stay from 1 October via one of our direct customer channels – pestana.com or by dialling +351 218 442 001. 

The insurance covers medical and hospital expenses, extending your stay, and medical transportation or repatriation, including any of the aforementioned expenses incurred due to the current pandemic. 

​Check Terms & Conditions >>

Hygiene and Safety

Following the worldwide spread of COVID-19, Pestana Hotel Group has reviewed its policies, services and procedures in order to maintain its commitment to the health and safety of its guests and teams. Pestana Hotel Group will ensure that the rules issued by each country’s sanitary authorities will be continuously in place in all its hotels.

Cancellation Policies

If you have a booking at a Pestana Hotel Group hotel, you’ll find answers here to all your queries about cancellation policies and booking changes.

Comunity

The Pestana Hotel Group is taking action to reduce the impacts of Covid-19 on the community. 

FAQS

Here you can find the answers to the most frequently questions made by our customers.  You can find questions regarding, hygiene, safety, cancellation, changes and other issues.