See all the terms and conditions of the Voucher Check-In: 1 night for 2 people in Pousadas de Portugal and valid as a discount on Hotels in Portugal.

1. Where can the Check-In Voucher be used?

This voucher is valid for 2 people in Classic Room, at the following Pousadas de Portugal:

  • AZORES: Forte da Horta | Forte de Angra
  • ALENTEJO: Castelo de Alcácer do Sal | Convento de Arraiolos | Convento de Beja | Marvão | Convento de Vila Viçosa | Castelo de Alvito
  • ALGARVE: Sagres
  • CENTRE: Ourém | Serra da Estrela | Ria | Viseu
  • LISBON: Castelo de Palmela | Palácio de Queluz
  • NORTH: Bragança | Palacete de Alijó | Valença do Minho
Or valid as a discount of the voucher value at the following Hotels:
  • NORTH: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana A Brasileira
  • LISBON: Pestana Palace | Pestana CR7 | Pestana Cidadela de Cascais | Pestana Cascais | Pestana Sintra
  • ALGARVE: Pestana Alvor Praia | Pestana D. João II |  Pestana D. João Villas | Pestana Alvor South Beach | Pestana Viking | Pestana Vila Sol | Pestana Gramacho Residences | Pestana Carvoeiro | Pestana Alvor Atlântico | Pestana Alvor Park | Pestana Palm Gardens
  • AZORES: Pestana Bahia Praia
  • MADEIRA: Pestana Carlton | Pestana Casino Park | Pestana Casino Studios | Pestana Promenade | Pestana CR7 | Pestana Grand | Pestana Palms | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Ilha Dourada

2. Are the conditions of the Check-In Voucher the same at any time of the year?

No, on certain dates this voucher (valid for 1 night) becomes a discount voucher. The actual value of the voucher is deducted at the time of booking based on the flexible fee at pestana.com/en.

The dates are:

  • Every Saturday and New Year, Carnival, Easter and national or local holiday periods, and bank holidays.
  • From 1 JULY to 31 AUG: Forte da Horta | Castelo de Alcácer do Sal | Sagres | Ria.
  • From 1 DEC to 31 MAR and 1 a 31 AUG: Serra da Estrela

In the case of using the voucher in Hotels, no date restrictions apply, you can make your reservation for 1 or 2 nights and discount the voucher amount.

3. How do I proceed to make a voucher reservation?

  1. Go to the pestana.com website
  2. Choose a Pousada or Hotel
  3. Select dates
  4. In the "Special Prices" field, select Experience Voucher
  5. Insert the Voucher number that is next to the bar code
  6. Complete the reservation
  7. You can also request your reservation through telephone contact or chat

When using the Pousadas de Portugal Vouchers as a discount on the Hotels, the values that will be discounted in the total of the reservation are as follows:

• Check-in voucher: 89.90 €
• Premium Check-in voucher: 149.90 €
• Luxury voucher: 189.90 €

 

4. How will I receive the Check-in Voucher?

If you opt-in for a physical delivery

The physical voucher will be sent to the indicated address in “Voucher Shipping Details” at the checkout time. The delivery timeframe will vary depending on the delivery country.

Continental Portugal and Islands: 
Delivery may take up to 96 hours to be made at the address indicated, unless we are prevented from doing so by circumstances beyond our control. 
International Shipping:
Delivery will be made within 12 days to your chosen address, unless we are prevented from doing so by circumstances beyond our control. 

If you opt-in for a digital delivery
The digital voucher will be sent, immediately after payment confirmation, to the email address specified on “Voucher Shipping Details” at the checkout time.


5. How long is the Check-in Voucher valid for?
The voucher is valid for 12 months from the date of purchase!

6. How do I use the Check-in Voucher?
Advance booking is required to use the Check-in Voucher. This booking can only be made 3 days after the date of purchase, and is subject to unit availability. The voucher must be handed over when checking in, if not, the stay will be charged according to the flexible fee at pestana.com/en

7. Can I combine vouchers?
No, this voucher cannot be combined with other vouchers, discounts or promotions.


8. Can I exchange a Check-in Voucher?

Yes, up to 30 days before the voucher expires, it can be exchanged for a superior voucher on payment of the respective upgrade.

9. Can I return the Check-in Voucher?

Yes, up to 15 days after the purchase date.

 

10. Am I entitled to extra beds?

The voucher is for 2 people in Classic Room. If you wish to book for more people, a room upgrade will be required, subject to the additional payment of their supplements, which will be calculated by deducting the face value of the voucher from the flexible rate disclosed. In the specific case of franchised hotels there will also be an extra bed charge.

11. Can I get a room upgrade?

The voucher may be used to book superior to Standard room types, in which case the flexible fee published at pestana.com/en will be paid for the desired room type, deducted from the voucher’s face value.

12. Can I cancel my booking?

Yes, up to 48 hours prior to your arrival. In the event of a late cancellation or a no-show, the voucher will be considered used.

At its sole discretion, Pestana Group may temporarily close hotels if necessary. These will be temporarily excluded from the scope of this agreement and Pestana Group will always undertake to forward requests to other hotels where justified.