In which hotels and under which conditions can I use a Gift Card? 

The Gift Card can be used in Portugal, at the brands Pestana Hotels & Resorts, Pestana Pousadas de Portugal, Pestana Collection Hotels and Pestana CR7 Lifestyle, exclusively for room only or bed and breakfast rates. The Gift Card does not apply to half-board rates and All Inclusive rates, as well as franchised Pousadas. 

Additional Conditions: 

• The Gift Card is valid for 12 months after the date of purchase. Once this period has passed, the Gift Voucher expires and it is not possible to reactivate it. 
• The Gift Card amount will be deducted from the total amount payable during the stay when making the final payment. 
• The Gift Card can be used for accommodation services in units of the Pestana Group, in Portugal, which offers room only or bed and breakfast rates. Half-board and all-inclusive rates are not bookable with this Gift Card.
• A Gift Card can only be used on a single reservation. If the total amount of the stay is less than the value of the Gift Card, the difference will not be refunded. 
• It is not possible to use multiple Gift Cards in a reservation, that is, each reservation allows the use of only one Gift Card.
• Cancellations: Reservations made with Gift Card can be cancelled 48hrs before the expected arrival date; however, the Gift Card will not be available for a new reservation, becoming inactive.
• Exchanges or Returns: up to 15 days after purchase. 
 • The Gift Card is sent to the email indicated at the time of purchase. It is important that you keep your digital Gift Card until it is actually used.  
• Mandatory reservation through pestana.com or 808 252 252.

1. How do I receive the Gift Card? 

Delivery is made by email after confirmation of purchase. Please always reconfirm the email indicated before making the payment. It is important that you keep your digital Gift Card until it is actually used. 

2. What is the expiry date of the Gift Card? 

The Gift Card is valid for 12 months after the purchase date. The Gift Card must be used during this period and the check-out date must also be within the year of validity of it. 

3. How can I use the Gift Card? 

The Gift Card has a mandatory pre-booking, through pestana.com or 808 252 252. This can only be done from 3 days after the date of purchase and is subject to availability. Upon check-in, it is advisable to present the digital Gift Card, although it is not mandatory. The Gift Card amount will be deducted from the total amount payable during the stay, at the payment moment. 

4. How can I pay for a reservation with the Gift Card? 

The Gift Card that has a value less than the value of the reservation, is accepted as a method of payment for part of the reservation, and the remaining amount must be paid through another payment method: Credit card or PayPal (in the case of pre-paid rates). The Gift Card that has a value equal to or greater than the value of the reservation, will be accepted as a method of payment of the reservation, with the value of the reservation being fully paid by the Gift Card. If the face value of the Gift Card is higher than the value of the reservation, no refund of the remaining amount will be made. 

5. Can I accumulate two or more Gift Cards? 

No. Only one Gift Card can be used per reservation.

6. Can I exchange the Gift Card? 

Yes, up to 15 days after the purchase date. 

7. Can I return the Gift Card? 

Yes, up to 15 days after the purchase date. 

8. Can I cancel my reservation with a Gift Card?

Yes, up to 48 hours before the expected arrival date, however, the Gift Card will not be available again for a new reservation, it will become inactive. For cancellation policies stated as "without costs", the same does not apply to Gift Cards' reservations, once the Gift Cards will become inactive.

The Pestana Hotel Group may temporarily close some hotels whenever necessary, at its sole and free decision, being temporarily excluded from the scope of this agreement, always committing itself to forward requests to other hotels should that be necessary.