The confidentiality of the personal information of our clients is fundamental and a commitment of Pestana Hotels & Resorts.
1. Collection and handling of user data
There are many circumstances in which we request personal data of a user (”User”) from the website www.pestana.com (“Site”), meaning information that will allow for identifying the user or his/her contact details (“Personal Data”): when you place a reservation, when you register on our Site, when you subscribe a newsletter, when you access one of our membership programs, when you contact us to request a conference or a event for your company, or when you send as a spontaneous or requested membership form. Collected and handled personal data consists of information regarding name, e-mail address, gender, date of birth, address, telephone number, credit card information and ID number.
Therefore, the entity responsible for the collection of Personal Data is:
i) whenever the collection of Personal Data is related to a reservation, Intervisa – Viagens e Turismo, S.A., a company with its registered office at Rua Ivone Silva, n.º 6, 5.º, 1050 - 124 Lisboa, registered in the Commercial Registry of Lisbon, under registration and taxpayer number 502669152, with a share capital of EUR 450,000 (“Pestana Travels”), which can be handled by this partnership or by PESTANA MANAGEMENT – SERVIÇOS DE GESTÃO S.A., a company with its registered office at Rua Jau, n.º 54, 1300-314 Lisboa, under registration and taxpayer number 511230397, with a share capital of EUR 50,000 (“Pestana Management”), an entity specifically subcontracted by Pestana Travels, both of which are part of an hospitality group under the control of Grupo Pestana, SGPS, S.A. (“Grupo Pestana”);
ii) in every situation of collection of Personal Data that has not been described above, Pestana Management.
2. Use and purposes of the handling of user data
Personal Data is used only to confirm reservations, to help simplify the reservation process when you are a registered customer, to inform you of Grupo Pestana promotions and information (if you subscribe our newsletter), and for statistical marketing analysis for exclusive use by Grupo Pestana.
If you are a registered customer at our Site, you can change your Personal Data whenever you wish to, by typing your Username and Password.
We also identify technical information of your computer when you visit pages of our Site, such as the IP (Internet Protocol), the operative systems and the type of browser (“Usage Information”). We use this information to improve the quality of your visit to our Site, and we will not provide this information to entities external to Grupo Pestana without your prior consent.
3. Access to personal data
Pestana Travels and Pestana Management (depending on the case) guarantee the means that allow for the User's access to their Personal Data. In case you intend to access your Personal Data, you should contact Grupo Pestana according to the terms set forth below.
4. Correction of personal data
5. Safety of user data
In order to guarantee the safety of User Data and maximum confidentiality, we handle supplied information in a completely confidential manner, according to our internal safety and confidentiality policies and procedures.
Whenever we require credit card information, this communication is made through a SSL (Secured Sockets Layer) secure line, when you are using SSL enabled browsers such as Microsoft Internet Explorer or Netscape Navigator.
We will also use SSL in all pages where personal information is requested, which means that your information will be sent through the internet in an encrypted manner. You can verify that you are in secure mode when you see a lock icon or key in the right or left lower corner of your screen. Additionally, you can see that the first letters of the site's url will be "https", indicating that your accessing a secured server.
However, the User Data may circulate on the internet without any safety conditions, and may be visualized and/or utilized by non-authorized third-parties for that effect. On those circumstances, Pestana Travels and Pestana Management (according to the case) are not responsible for the theft, destruction of dissemination of the User Data.
When you visit our Site, a small text file (Cookie) is created and recorded in your computer hard-drive. By recognizing you, this file will allow for easiness and quickness of access, along with the customization of the Site according to your preferences.
8. Contact and rights of withdrawal
9. Applicable laws and jurisdiction