Terms and Conditions Gourmet Voucher

See all the terms and conditions of the Voucher Gourmet: 1 meal for 2 people.

1. Where can the Gourmet Voucher be used?

This voucher is valid at

PESTANA POUSADAS DE PORTUGAL:

  • AZORES: Horta
  • ALENTEJO: Castelo de Alcácer do Sal | Convento de Arraiolos | Convento de Beja | Castelo de Estremoz | Convento de Évora | Marvão | Convento de Vila Viçosa | Mosteiro do Crato
  • ALGARVE: Palácio de Estoi | Sagres | Convento de Tavira
  • CENTRE: Serra da Estrela | Ria | Castelo de Óbidos | Viseu
  • LISBON: Pousada de Lisboa | Palácio Nacional de Queluz | Castelo de Palmela
  • NORTH: Mosteiro de Amares | Caniçada - Gerês | Mosteiro de Guimarães | Viana do Castelo
  • MADEIRA: Pestana Churchill Bay


In PESTANA COLLECTION HOTELS:

  • LISBON: Pestana Cidadela Cascais
  • NORTH: Pestana Palácio do Freixo

And do not forget…PESTANA CR7 LIFESTYLE HOTELS:

  • LISBON: CR7 Corner Bar & Bistro
  • MADEIRA: CR7 Corner Pizza, Burger, Beer & Wine

 

2. How long is the Gourmet Voucher valid for?

The voucher is valid for 12 months from the date of purchase!

 
3. How will I receive the Gourmet Voucher?


If you opt-in for a physical delivery
The physical voucher will be sent to the indicated address in “Voucher Shipping Details” at the checkout time. The delivery timeframe will vary depending on the delivery country. If payed by bank transfer, it may take up to 48 hours for the voucher to be sent (working days).

Continental Portugal and Islands: 
Delivery may take up to 96 hours to be made at the address indicated, unless we are prevented from doing so by circumstances beyond our control. 
International Shipping:
Delivery will be made within 12 days to your chosen address, unless we are prevented from doing so by circumstances beyond our control. 

If you opt-in for a digital delivery
The digital voucher will be sent, immediately after payment confirmation, to the email address specified on “Voucher Shipping Details” at the checkout time. If payed by bank transfer, it may take up to 48 hours for the voucher to be sent (working days).


4. How do I use the Gourmet Voucher?

Advance booking is required to use the Gourmet Voucher. This booking can only be made 3 days after the date of purchase and the meal must be reserved in advance by contacting the respective Pousada or Hotel. This will be subject to restaurant availability. It is also essential to hand over the voucher at the time of use.

 

5. Can I combine vouchers?

No, this voucher cannot be combined with other vouchers, discounts or promotions.

 

6. Can I exchange the Gourmet Voucher?

Yes, up to 30 days before the voucher expires, it can be exchanged for a superior voucher on payment of the respective upgrade.

 

7. Can I return the Gourmet Voucher?

Yes, up to 15 days after the purchase date.


At its sole discretion, the Pestana Group may temporarily close hotels if necessary. These will be temporarily excluded from the scope of this agreement and Pestana Group will always undertake to forward requests to other hotels where justified.