What are the payment conditions?

To book a stay on the Pestana and Pousadas brand websites you always need a credit card. If the reservation is prepaid, the price is immediately charged to your credit card. You can also guarantee your reservation (prepaid) via bank transfer. We suggest contacting Pestana Customer Care on 808 252 252 (in Portugal) or +351 218 442 001 (outside of Portugal) or via email. If the customer chooses a pay later rate, they may pay the amount with a credit card, debit card or in cash directly at the Hotel Location.

In hotels in Portugal, under the terms of Law No. 92/2017, of 22 August, for payments or receipts involving amounts equal to or greater than 3,000 Eur (10,000 Eur for non-residents), specific payment methods such as card or bank transfer should be used.