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Check our FAQs, email us at priority.guest@pestana.com or call us on +351 210 417 088.
1. PROGRAM | WHAT IS PPG?
PROGRAM
PESTANA PRIORITY GUEST is the loyalty Program for Pestana Hotel Group Customers which includes the Pestana Hotels & Resorts, Pousadas de Portugal, Pestana Collection Hotels and Pestana CR7 brands. This Program allows points to be earned for each stay or meal at participating hotels.
PESTANA PRIORITY GUEST is the loyalty Program for Pestana Hotel Group Customers which includes the Pestana Hotels & Resorts, Pousadas de Portugal, Pestana Collection Hotels and Pestana CR7 brands. This Program allows points to be earned for each stay or meal at participating hotels. Membership of the loyalty Program also provides discounts on Accommodation and in Bars, Restaurants, Magic Spas and several of the Group’s partners.
2. PROGRAM | HOW CAN I JOIN?
PROGRAM
You can sign up to the Priority Guest Program, in any hotel or pousada, through our Contact Centre and during the booking process at www.Pestana.com
3. PROGRAM | WHAT ARE THE PROGRAM OPTIONS AND BENEFITS?
PROGRAM
The Program has five levels: PPG SILVER, basic level, accessible for free by all Customers; PPG GOLD, after reaching 20,000 points in 2 years or after making 10 bookings in 1 year, with additional benefits, such as VIP treatment; PPG PLATINUM after reaching 50,000 points in 2 years or 15 bookings within 1 year, with access to even more discounts and benefits than the previous step; PPG CORPORATE under agreements with partner companies.
All reservations must be made through the direct Pestana channels (website, Hotel, Pousada or Contact Centre) to be entitled to discount privileges.
4. PROGRAM | PARTICIPATING HOTELS AND POUSADAS
PROGRAM
You can benefit from the advantages of the program on the units of the Pestana Hotels Brands; Resorts, Pestana Collection Hotels, Pestana Pousadas de Portugal and Pestana CR7 Lifestyle Hotels. Check all the units participating on the program.
Pestana Collection Hotels
Pestana Amsterdam Riverside; Pestana Cidadela Cascais; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Porto - A Brasileira; Pestana Vintage Porto; Pestana Plaza Mayor Madrid
Pestana CR7 Lifestyle Hotels
Pestana CR7 Funchal; Pestana CR7 Lisboa
Pestana Pousadas de Portugal
Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Lisboa Praça do Comércio; Pousada Marvão; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Queluz; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Vila Óbidos; Pousada Viseu; Pestana Churchill Bay
Pestana Hotels & Resorts
Miramar By Pestana; Pestana Alvor Atlântico; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Caracas; Pestana Carlton Madeira; Pestana Casablanca; Pestana Cascais; Pestana Casino Park; Pestana Casino Studios; Pestana Chelsea Bridge; Pestana Colombos; Pestana Convento do Carmo; Pestana Curitiba; Pestana Delfim; Pestana Dom João II; Pestana Dom João Villas; Pestana Goldsmith; Pestana Grand; Pestana Ilhéu das Rolas; Pestana Kruger Lodge; Pestana llha Dourada; Pestana Ocean Bay; Pestana Palm Gardens; Pestana Palms; Pestana Porto Santo; Pestana Promenade; Pestana Rio Atlântica; Pestana Rovuma; Pestana Royal; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Trópico; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Village
5. PROGRAM | MAGIC SPA DISCOUNTS
PROGRAM
Your Magic Spa discount is valid in our Hotels and Pousadas:
Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Bahia Praia; Pestana Blue Alvor; Pestana Carlton Madeira; Pestana Casino Park; Pestana Cidadela Cascais; Pestana Dom João II; Pestana Grand; Pestana llha Dourada; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Porto Santo; Pestana Promenade; Pestana Royal; Pestana Viking; Pestana Vila Sol – Vilamoura; Pousada Lisboa Praça do Comércio; Pousada Palácio Estoi – Faro; Pousada Serra da Estrela e Pousada Viseu; Pestana Churchill Bay.
Please take notice that our discount does not apply with other promotions.
6. PROGRAM | RESTAURANT DISCOUNTS
PROGRAM
Beside accumulating points you can benefit from our discount in bars and restaurants at:
Pestana Amsterdam Riverside; Pestana Cidadela Cascais; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Plaza Mayor Madrid; Pestana Porto - A Brasileira; Pestana Vintage Porto; Miramar By Pestana; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Carlton Madeira; Pestana Casablanca; Pestana Cascais; Pestana Casino Park; Pestana Chelsea Bridge; Pestana Colombos; Pestana Convento do Carmo; Pestana Curitiba; Pestana Delfim; Pestana Dom João II; Pestana Grand; Pestana Ilhéu das Rolas; Pestana Kruger Lodge; Pestana llha Dourada; Pestana Ocean Bay; Pestana Palms; Pestana Porto Santo; Pestana Promenade; Pestana Rio Atlântica; Pestana Rovuma; Pestana Royal; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Trópico; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Village; Pestana CR7 Funchal; Pestana CR7 Lisboa; Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Lisboa Praça do Comércio; Pousada Marvão; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Queluz; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Viseu; Restaurante Casa do Leão.
7. CARD | IS THERE ANY COST ASSOCIATED WITH THE CARD?
CARD
SILVER, GOLD, PLATINUM and CORPORATE cards are free and have no annual fee. For access to the Platinum and Gold versions, you need to complete the minimum amount of eligible purchases to obtain points or a minimum number of stays in a one year period.
To be eligible to accommodation discount, all reservations must be made through Pestana direct channels (website, Hotel, Pousada or Contact Center).
8. CARD | WHEN WILL I RECEIVE MY CARD?
CARD
The Pestana Priority Guest card will be sent to your address after the second stay or once you have earned 3,000 points. Up to that point, you’ll be able to enjoy all PPG benefits by providing your membership number.
Learn how many points you have at the moment, by logging on to your personal area.
9. CARD | IF I DON’T HAVE MY CARD NUMBER AT CHECK-IN OR DURING MY STAY, WHAT DO I DO?
CARD
No problem. Just state that you are the cardholder and we'll look up your membership number using your personal details. This way, your points will be credited, and you'll be closer to enjoying free stays.
10. POINTS | HOW DO I EARN POINTS?
POINTS
You will earn points for every stay booked through our direct channels (website, hotels, pousadas or Contact Centres) or for purchases made in our bars and restaurants. Bookings not made through our direct channels are entitled to 250 points per night. If the booking is made under special conditions, e.g. group bookings, no points will be earned.
11. POINTS | WHEN WILL MY POINTS BE CREDITED?
POINTS
Points are credited after the stay (check-out) and may take up to 5 days to appear on your balance. If after this period, your points have not appeared, you may request them through your personal profile.
12. POINTS | WHERE CAN I CHECK MY POINTS?
POINTS
All the information regarding your points balance, promotions and exclusive privileges is available at www.Pestana.com/EN after completing your LOGIN, or by calling the Pestana Priority Guest Line (+351) 210 417 088.
13. POINTS | HOW DO I MAKE A BOOKING USING MY POINTS?
POINTS
A minimum of 18,000 points are needed to exchange points for a 1-night stay (this number varies depending on the establishment and the time of the year). Bookings using points are available https://www.pestanapriority.com/en-en/reservations/pages/home.aspx or by telephone via the Pestana Priority Guest Line: (+351) 210 417 088.
14.POINTS | CAN I MAKE A RESERVATION USING MY POINTS YEAR-ROUND?
POINTS
Yes! That’s one of the great advantages of the Program. Subject to hotel room availability, you may make a reservation year-round, including Summer, Easter and New Year's.
15. POINTS | CAN I USE POINTS AT ANY OTHER HOTEL/POUSADA?
POINTS
Yes, accumulated points are valid at any hotel and pousada in the Loyalty Program, regardless of where they were earned.
16. POINTS | WHAT IS THE VALIDITY OF POINTS?
POINTS
Points will be valid for 2 years after they are earned; after that period they are automatically deducted from your account in the next to last day of the expiration month.
17. POINTS | CAN I ACCUMULATE OR SPEND POINTS WITH PARTNERS?
POINTS
We are continuously working to establish new partnerships with other companies that allow us to give Pestana Priority Guest members even more benefits. As and when those partnerships are established, we will inform all PPG members via email and will include the information in the website.
18. POINTS | I BOOKED WITHOUT JOINING THE PROGRAM. CAN I GET POINTS?
POINTS
Register right away here(link for registration page) and get your membership number automatically. When you arrive at check-in, be sure to mention it so that the points from your stay are credited to your card.
19. POINTS | POINTS HAVE NOT BEEN CREDITED TO ME. HOW CAN I REQUEST THEM?
POINTS
Points may take up to 5 working days to be credited. However, if they have not been credited, you may request them up to 3 months after the date of your stay, by accessing your personal account, in the “Claim Points” option, available after logging in.
20. PASSWORD & EMAIL | HOW DO I RECOVER MY PASSWORD?
PASSWORD & EMAIL
You may recover your password in the LOGIN area at the top the homepage under “forgot your password”. Just enter the email you have registered and click on the link to recover your password. Your password will be sent to the email address.
21. PASSWORD & EMAIL | I CAN’T REMEMBER THE EMAIL I USED TO SIGN UP TO THE PROGRAM. WHAT DO I DO?
PASSWORD & EMAIL
If you have the card number you can login with that information. If you don't have your card number, send an email to priority.guest@pestana.com or contact the Pestana Priority Guest helpline on (+351) 210 417 088.
