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1. General Conditions of Use
• When booking, the amount of the Gift Card will be deducted from the final price of the best rate on pestana.com (with the exception of pre-paid rates).
• •If the amount of the Gift Card is greater than the total amount of the booking, the difference will not be refunded.
• Gift Cards can be used at All-inclusive Hotels or for Half-board rates if the amount of the accommodation is greater than the amount of the Gift Card.
• You can only use one Gift Card per booking and they cannot be combined with other discounts or promotions in force.
• Valid for 12 months from the date of your purchase.
• PRE-BOOKING is mandatory.
• Available for use at more than 60 Pousadas de Portugal and Pestana Hotel Group hotels in Portugal.
2. Where can I use Gift Cards?
POUSADAS DE PORTUGAL
NORTHERN REGION: Pousada do Porto | Pousada Mosteiro de Guimarães | Pousada Viana do Castelo | Pousada Mosteiro de Amares | Pousada Caniçada - GerêsCENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada Ria | Pousada Ourém LISBON: Pousada de Lisboa | Pousada Alfama | Pousada Palácio Queluz | Pousada Castelo Palmela | Pousada Vila Óbidos | Pousada Castelo Óbidos ALENTEJO: Pousada Castelo Alcácer do Sal | Pousada Convento Évora | Pousada Convento Vila Viçosa | Pousada Convento Arraiolos | Pousada Castelo Estremoz | Pousada Convento Beja | Pousada Mosteiro do Crato ALGARVE: Pousada Sagres | Pousada Estoi | Pousada de Tavira | Pousada Vila Real de Santo António AZORES: Pousada Forte da HortaMADEIRA: Pestana Churchill Bay
PESTANA COLLECTION HOTELS
NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto | Pestana Porto - A Brasileira LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais
PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa MADEIRA: Pestana CR7 Funchal
PESTANA HOTELS & RESORTS
NORTHERN REGION: Pestana Douro Riverside LISBON: Pestana Cascais | Pestana Sintra Golf | Pestana Lisboa Vintage | Pestana Rua Augusta ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor Beach Villas | Pestana Blue Alvor Beach | Pestana Alvor South Beach | Pestana Alvor Atlântico | Pestana Alvor Park | Pestana Viking | Pestana Vila Sol | Pestana Gramacho Residences | Pestana Carvoeiro Golfe - AL | Pestana Palm Gardens AZORES: Pestana Bahia Praia MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Vila Lido Madeira | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village | Pestana Royal | Pestana Porto Santo | Pestana Ilha Dourada
3. How do I obtain my Gift Card once I have paid?
You can receive your Voucher either in digital or physical format. Just select one of the options at the time of your purchase on pestana.com. Digital Vouchers are sent to the email address provided immediately. If you opt for a physical Voucher, it will be delivered free of charge within 72 hours. You can also buy them at any Pousada de Portugal or Pestana Hotel in Portugal.
Payments made through an ATM can take up to 48 hours to be processed (working days). If you pay through an ATM at the weekend, payment confirmation will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.
€30 and €80 Gift Cards are only available in digital format.
4. How do I book?
You MUST PRE-BOOK if you wish to use a Gift Card.
1. Go to the pestana.com website
2. Choose a Pousada de Portugal or Pestana Hotel in Portugal
3. Choose your dates
4. Type the number found next to the barcode into the "Code/Voucher" field
5. Complete the booking
You MUST present your Gift Card at the time of use. Failure to do so will result in your stay being charged in accordance with the rate available on pestana.com.
5. Can I cancel a booking with a Gift Card?
If you cancel the booking, you will not be able to use the Gift Card again; however, you can change the dates for the same Hotel or Pousada de Portugal during the 12-month validity period.
6. Can I make a booking while the Gift Card is valid and stay at the Pousada/hotel after the 12-month period?
No. You need to check out within the 12-month period, after which your Gift Card will have expired.
7. How long are Gift Cards valid for? Can they be extended?
Your Gift Card is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.
8. If I have already made a booking, will I be able to use a Gift Card at a later date?
No. To use a Gift Card, insert the code in the field provided when booking. If you have already made a booking and want to use a Gift Card, you will need to cancel the initial booking and rebook. Please note that in this situation the prices may have already changed.
9. Can I exchange or return my Gift Card after I have paid?
Gift Cards cannot be exchanged or returned once redeemed. You can exchange your Gift Card up to 30 days before it expires. The amount of the exchange must be greater than the amount of the original purchase upon presentation of your invoice, and it will be processed at the amount of the initial cost of the Gift Card. We do not exchange Gift Cards purchased at retail outlets. Gift Cards cannot be exchanged for cash or for any product or service other than that purchased. You can return Gift Cards up to 15 days after the date of your purchase.
The Pestana Hotel Group may temporarily or definitively close Hotels or Pousadas de Portugal due to reasons of force majeure.
Gift Card conditions are subject to change with no prior notice.
