Additional questions?

Check our FAQs, email us at priority.guest@pestana.com or call us on +351 210 417 088.​

1. PROGRAM | WHAT IS PPG?

PROGRAM

PESTANA PRIORITY GUEST is the loyalty Program for Pestana Hotel Group Customers which includes the Pestana Hotels & Resorts, Pousadas de Portugal, Pestana Collection Hotels and Pestana CR7 brands. This Program allows points to be earned for each stay or meal at participating hotels. 

2. PROGRAM | HOW CAN I JOIN?

PROGRAM


You can sign up to the Priority Guest Program, in any hotel or pousada, through our Contact Centre and during the booking process at www.Pestana.com

3. PROGRAM | WHAT ARE THE PROGRAM OPTIONS AND BENEFITS?

PROGRAM


The Program has five levels: PPG SILVER, basic level, accessible for free by all Customers; PPG GOLD, after reaching 20,000 points in 2 years or after making 10 bookings in 1 year, with additional benefits, such as VIP treatment; PPG PLATINUM after reaching 50,000 points in 2 years or 15 bookings within 1 year, with access to even more discounts and benefits than the previous step; PPG DIAMOND with top benefits and advantages obtained through direct purchases; PPG CORPORATE under agreements with partner companies.

4. PROGRAM | PARTICIPATING HOTELS AND POUSADAS

PROGRAM

You can benefit from the advantages of the program on the units of the Pestana Hotels Brands; Resorts, Pestana Collection Hotels, Pestana Pousadas de Portugal and Pestana CR7 Lifestyle Hotels. Check all the units participating on the program.

5. PROGRAM | MAGIC SPA DISCOUNTS

PROGRAM

Your Magic Spa discount is valid in our Hotels and Pousadas:

6. PROGRAM | RESTAURANT DISCOUNTS

PROGRAM

Beside accumulating points you can benefit from our discount in bars and restaurants at:

7. CARD | IS THERE ANY COST ASSOCIATED WITH THE CARD?

CARD

SILVER, GOLD, PLATINUM and CORPORATE cards are free and have no annual fee. The DIAMOND card is paid for only once at the time of purchase. For access to the Platinum and Gold versions, you need to complete the minimum amount of eligible purchases to obtain points or a minimum number of stays in a one year period. 

8. CARD | WHEN WILL I RECEIVE MY CARD?

CARD

The Pestana Priority Guest card will be sent to your address after the second stay or once you have earned 3,000 points. Up to that point, you’ll be able to enjoy all PPG benefits by providing your membership number.

9. CARD | IF I DON’T HAVE MY CARD NUMBER AT CHECK-IN OR DURING MY STAY, WHAT DO I DO?

CARD

No problem. Just state that you are the cardholder and we'll look up your membership number using your personal details. This way, your points will be credited, and you'll be closer to enjoying free stays. 

10. POINTS | HOW DO I EARN POINTS?

POINTS

You will earn points for every stay booked through our direct channels (website, hotels, pousadas or Contact Centres) or for purchases made in our bars and restaurants. Bookings not made through our direct channels are entitled to 250 points per night. If the booking is made under special conditions, e.g. group bookings, no points will be earned. 

11. POINTS | WHEN WILL MY POINTS BE CREDITED?

POINTS


Points are credited after the stay (check-out) and may take up to 5 days to appear on your balance. If after this period, your points have not appeared, you may request them through your personal profile. 

12. POINTS | WHERE CAN I CHECK MY POINTS?

POINTS

All the information regarding your points balance, promotions and exclusive privileges is available at www.Pestana.com/EN after completing your LOGIN, or by calling the Pestana Priority Guest Line (+351) 210 417 088. 

13. POINTS | HOW DO I MAKE A BOOKING USING MY POINTS?

POINTS


A minimum of 18,000 points are needed to exchange points for a 1-night stay (this number varies depending on the establishment and the time of the year). Bookings using points are available https://www.pestanapriority.com/en-en/reservations/pages/home.aspx  or by telephone via the Pestana Priority Guest Line: (+351) 210 417 088. 

14.POINTS | CAN I MAKE A RESERVATION USING MY POINTS YEAR-ROUND?

POINTS


Yes! That’s one of the great advantages of the Program. Subject to hotel room availability, you may make a reservation year-round, including Summer, Easter and New Year's. 

15. POINTS | CAN I USE POINTS AT ANY OTHER HOTEL/POUSADA?

POINTS

Yes, accumulated points are valid at any hotel and pousada in the Loyalty Program, regardless of where they were earned. 

16. POINTS | WHAT IS THE VALIDITY OF POINTS?

POINTS


Points will be valid for 2 years after they are earned; after that period they are automatically deducted from your account in the next to last day of the expiration month. 

17. POINTS | CAN I ACCUMULATE OR SPEND POINTS WITH PARTNERS?

POINTS

We are continuously working to establish new partnerships with other companies that allow us to give Pestana Priority Guest members even more benefits. As and when those partnerships are established, we will inform all PPG members via email and will include the information in the website.

18. POINTS | I BOOKED WITHOUT JOINING THE PROGRAM. CAN I GET POINTS?

POINTS

Register right away here(link for registration page) and get your membership number automatically. When you arrive at check-in, be sure to mention it so that the points from your stay are credited to your card. 

19. POINTS | POINTS HAVE NOT BEEN CREDITED TO ME. HOW CAN I REQUEST THEM?

POINTS


Points may take up to 5 working days to be credited. However, if they have not been credited, you may request them up to 3 months after the date of your stay, by accessing your personal account, in the “Claim Points” option, available after logging in. 

20. PASSWORD & EMAIL | HOW DO I RECOVER MY PASSWORD?

PASSWORD & EMAIL

You may recover your password in the LOGIN area at the top the homepage under “forgot your password”. Just enter the email you have registered and click on the link to recover your password. Your password will be sent to the email address. 

21. PASSWORD & EMAIL | I CAN’T REMEMBER THE EMAIL I USED TO SIGN UP TO THE PROGRAM. WHAT DO I DO?

PASSWORD & EMAIL


 If you have the card number you can login with that information. If you don't have your card number, send an email to priority.guest@pestana.com or contact the Pestana Priority Guest helpline on (+351) 210 417 088.