Pestana Guest Club
No problem. Just indicate that you are the cardholder, and we will look up your customer number through your personal data.
To book with points please contact us here.
The points are credited after the stay (check-out) and may take up to 5 days to be visible in your balance. If after this period, no change occurs in your card balance, you can request the credit adjustment via www.pestana.com/en/help-center.
All information about your points balance, as well as exclusive promotions and benefits, is available after logging in at www.pestana.com. We advise you to contact Customer Service via www.pestana.com/en/help-center.
All points awarded up to 30 June 2023 are valid for a period of 2 years from the date on which they are earned and expire on the penultimate day of the expiry month.
All points awarded from 1 July 2023 are valid for stays until 30 June 2025.
Always check your expiring points in your customer area.
Register online and automatically receive your customer number. When you arrive at check-in, be sure to mention it so that the points from your stay are credited to your card.
Credit of points may take up to 5 business days, however, if you find that they have not been credited, please make the request via www.pestana.com/en/help-center up to 6 months after the stay date.
You can earn and use points at the following Hotels and Pousadas listed below
Pestana Collection Hotels: Pestana Amsterdam Riverside
Pestana CR7 Lifestyle Hotels: Pestana CR7 Marrakech
Pousadas de Portugal: Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Ria – Aveiro; Pousada Sagres; Pousada Viana do Castelo; Pousada Vila Óbidos; Pousada Vila Óbidos, Pousada Casa Lidador - Óbidos
Pestana Hotels & Resorts: Pestana Arena Barcelona, Pestana Berlin Tiergarten, Pestana Chelsea Bridge, Pestana Tanger City Center, Pestana Casablanca, Pestana Trópico, Pestana São Tomé, Pestana Miramar São Tomé, Pestana Equador, Pestana Rovuma, Pestana Bazaruto Lodge, Pestana Kruger, Pestana Buenos Aires, Pestana Curitiba, Pestana Rio Atlântica, Pestana São Paulo.
You will earn points for every stay booked through our direct channels (website, hotels, pousadas or via Customer Service) or for purchases made in our bars and restaurants. Bookings not made through our direct channels are entitled to 250 points per night.
If the booking is made under special conditions, e.g. group bookings or prepaid promotions, no points will be earned.
See here.
In addition to accumulating points, you can also enjoy your discount at bars and restaurants in: Pestana Amsterdam Riverside; Pestana Cidadela Cascais; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Plaza Mayor Madrid; Pestana Porto - A Brasileira; Pestana Vintage Porto; Miramar By Pestana; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Carlton Madeira; Pestana Casablanca; Pestana Cascais; Pestana Casino Park; Pestana Chelsea Bridge; Pestana Convento do Carmo; Pestana Curitiba; Pestana Delfim; Pestana Dom João II; Pestana Grand; Pestana Ecuador - Ilhéu das Rolas; Pestana Kruger Lodge; Pestana Ocean Bay; Pestana Palms; Pestana Porto Santo; Pestana Promenade; Pestana Rio Atlântica; Pestana Rovuma; Pestana Royal; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Tropico; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Village; Pestana CR7 Funchal; Pestana CR7 Lisboa; Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Lisboa Praça do Comércio; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Queluz; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Viseu; Casa do Leão Restaurant.
Your Magic Spa discount can be used in the following hotels:
Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Carlton Madeira; Pestana Casino Park; Pestana Cidadela Cascais; Pestana Dom João II; Pestana Grand; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Porto Santo; Pestana Promenade; Pestana Royal; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Douro Riverside; Pestana Vintage Porto; Pestana Sintra Golf; Pestana Village; Pestana Vila Lido
Your Massage Room discount can be used in the following Pousadas:
Pestana Churchill Bay; Pousada Mosteiro Crato; Pousada Palácio Estoi; Pousada Sagres; Pousada Serra da Estrela; Pousada Convento Tavira; Pousada Viana do Castelo; Pousada Viseu
Please note that the discount is not applicable to other deals in force.
Yes! Depending on the availability of rooms at the hotel participating in the Pestana Guest Club points program, you can make a reservation at any time of the year, including Summer, Easter, and New Year.
Yes, points earned are valid at any hotel and pousada belonging to the Pestana Guest Club, regardless of where they were earned.
Points can only be earned on services provided by the Pestana Group. Points can currently be used with some partners. You will also earn additional benefits with partners for being a Pestana Guest Club customer. More information is available on our Partners page.
If you have the card number with you, you can log in with this information. If you do not have your number available, we advise you to contact Customer Service via www.pestana.com/en/help-center.
You can recover your password by following our link. Just enter your customer number or the email with which you are registered and submit your request. Your password will be sent to the email address.