Need help with your booking?
Check out our FAQs, send an email to email@example.com or call (+351) 211 519 699 so we can answer all your questions or hear your comments.
Need help with your booking?
The programme has 4 levels for individual customers: GUEST, basic level accessible to all customers over 18 years old; ELITE, once you have earned 20,000 points in 2 years or made 5 bookings in 1 year, with additional benefits, including VIP treatment; ELITE PLUS, once you have earned 50,000 points in 2 years or made 10 bookings in 1 year, with access to even more discounts and benefits than the previous level; HONOR, once you have earned 100,000 points in 2 years or made 15 bookings in 1 year. For corporate clients we have a CORPORATE status based on agreements with partner companies.
Registration for the Pestana Guest Club Programme is open to all customers over 18 years old and can be done here using the registration form at www.pestana.com, at any hotel or pousada, via our Contact Centre and during the booking process at www.pestana.com.
No. The Pestana Guest Club is accessible free of charge to all customers over 18 years old. The account holder is not charged any membership fee for participating in the Programme.
No problem. Just state that you are the cardholder and we’ll look up your customer number using your personal details. This way, your points will be credited, and you’ll be closer to enjoying free stays.
You will earn points for every stay booked through our direct channels (website, hotels, pousadas or Contact Centres) or for purchases made in our bars and restaurants. Bookings not made through our direct channels are entitled to 250 points per night. If the booking is made under special conditions, e.g. group bookings or prepaid promotions, no points will be earned.
To book with points, start by logging in at the top right of our website. In your personal area, first click on the "My Points" tab on the left and then on the "Book with Points" button. By simulating your booking, choosing the destination or hotel and the dates you want to travel, you'll have access to our rates with points!
The points awarded up to 30 June 2023 are valid for a period of two years from the date of award and expire on the penultimate day of the month in which they expire. All points awarded as of July 1, 2023, are valid until June 30, 2025. Always check your expiring points in your customer area.
Register online and automatically receive your customer number. When you arrive at check-in, be sure to mention it so that the points from your stay are credited to your card.
It may take up to 5 working days for points to be credited. However, if they have not been credited, request them within 3 months of your stay by accessing your personal account, in the "Claim Points", option, available after logging in.
Your Magic Spa discount is valid in the following hotels and Pousadas:
Yes! That’s one of the great advantages of the programme. Subject to hotel room availability, you can make a booking year-round, including Summer, Easter and New Year’s.
Yes, points earned are valid at any hotel and pousada belonging to the Pestana Guest Club, regardless of where they were earned.
Points can only be earned on services provided by the Pestana Group. Points can currently be used with some partners. You will also earn additional benefits with partners for being a Pestana Guest Club customer. More information is available on our Partners page.
You can recover your password by using the "forgotten your password" link. Just enter your customer number or email address with which you are registered and submit your request. Your password will be sent to the email address.
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