The customer must have made the booking on the www.pestana.com website, from the lowest applicable rate for the hotel in question, and for the selected dates.
The lower price found must be able to be booked online on another site, with the exact same conditions, and with the same payment terms as when booking with the Pestana.com site, and in real time. That price should be applied for the same hotel, for the same number and type of rooms, basis, for the same dates, for the same number of people, for the same currency, same conditions and cancellation policies.
The guarantee does not apply to error situations in the availability of prices on other sites.
The guarantee does not apply to non public prices, i.e., promotions and preferential rates, corporate or negotiated for companies.
The guarantee does not apply to prices available on sites such as Priceline.com and Hotwire.com, and other sites with an equivalent operation, which do not disclose the hotel brand until the reservation is complete.
The guarantee does not apply to vouchers.
The guarantee does not apply when the difference between the prices is only decimal.
The guarantee does not apply when the search is not completed at the time of booking as prices may fluctuate within hours due to supply and demand criteria.
You should send your form for Best Price Guarantee within 24 hours from the date of your booking on the www.pestana.com website.
You should send your form at least 24 hours before check-in.
The best price guarantee may be cancelled at any time without prior notice.